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Magda

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  • Repair Service Form for the UK, EU & USA

    We offer a variety of repairs including badges and patches, replacing fabric panels, stitch and seam repairs and zips. When repairing an item, we will always strive to achieve the most functional a...

  • Warranty Returns

    When purchasing your item from a registered stockist you enter into a contract of sale with them. Therefore, we would recommend contacting your stockist in the first instance, particularly if the i...

  • Online Returns

    In these uncertain times, we are extending our current returns window from 30 to 90 days to hopefully allow adequate time for you to return any unwanted orders to us. We certainly do not want you t...

  • How do I clean my backpack?

      Brush off loose dirt. Cleaning may be easier if you remove any loose straps or accessories. Avoid removing Internal staves and frames as it is very difficult to reinsert. Using hand soap and a b...

  • Shipping

    Shipping Lowe Alpine® Ships throughout the UK, Eurozone including Norway, the United States and Canada. For specific shipping information please scroll down. If you are based outside the shipping z...

  • How To Fit Your Backpack?

    fitting your backpack A well fitted pack is essential to enjoying your trip, be it a day trip or a multi-day expedition. Below we go through the key points to show you how to get the best fit f...

  • Adjusting The Back System - Axiom

    Steps to Adjust: With the pack off your back, adjust the back length with a simple three-stage action. UNLOCK THE ADJUSTMENT MECHANISM - Do this by using unlock tab which is located on the s...

  • Adjusting The Back System - Cholatse

    STEPS TO ADJUST: With the pack off your back, adjust the back length with a simple three-stage action. LOCATE THE ADJUSTMENT BACK PANEL - This is located in the front of the shoulder harness attac...

  • Adjusting The Back System - Eclipse

    STEPS TO ADJUST: With the pack off your back, adjust the back length with a simple three-stage action. LOCATE THE ADJUSTMENT BACK PANEL - This is located in the front of the shoulder harness attac...

  • Adjusting The Back System - AirZone

    Steps to Adjust: With the pack off your back, adjust the back length with a simple three-stage action. FLIP UP THE BUCKLE COVER ON THE BACK OF THE PACK RAISE OR LOWER THE SHOULDER HARNESS - Do thi...