All Lowe Alpine products come with a guarantee that covers the original owner, with proof of purchase, for the usable lifetime of the product. We are aware that from time to time faults can appear; should a product fail due to defects in workmanship and/or materials, we will repair the item free of charge or replace at our discretion.
Failure to produce proof of purchase invalidates your warranty. Products which are damaged as a result of an accident, wear and tear, improper care or negligence, or the natural breakdown of materials over time, even if accelerated by environmental conditions, are excluded from warranty. We do however offer a repair service and damages of these kinds can be repaired for a fee, please visit our After Care & Repairs page for more information or to request a repair.
Customers are responsible for shipping items to Lowe Alpine and we will cover the return shipping costs of all items deemed to be faulty.