When purchasing your item from a registered stockist you enter into a contract of sale with them. Therefore, we would recommend contacting your stockist in the first instance, particularly if the item is less than a year old, as they will have a returns procedure set up to provide a hassle free service.
All Lowe Alpine™ products come with a guarantee that covers the original owner, with proof of purchase, for the usable lifetime of the product. We are aware that from time to time faults can appear; should a product fail due to defects in workmanship and/or materials, we will repair the item free of charge or replace at our discretion.
Failure to produce proof of purchase invalidates your warranty. Products which are damaged as a result of accident, wear and tear, improper care or negligence, or the natural breakdown of materials over time, even if accelerated by environmental conditions, are excluded from warranty.
We cannot say for definite that something is covered until we have assessed the item in-house, to give you an idea of what we can help with we have put together guidelines on what is and is not covered under warranty here
We do however offer in house repairs and would recommend contacting our Service Centre by filling out the below form.
Customers are responsible for shipping items to Lowe Alpine™ and we will cover the return shipping costs of all items deemed to be faulty.
Please note that due to the high volume of requests we cannot guarantee that your item will be back with you before Christmas. If you need it during the festive season, we would recommend you wait and submit a form in the new year.