In these uncertain times, we are extending our current returns window from 30 to 90 days to hopefully allow adequate time for you to return any unwanted orders to us. We certainly do not want you to feel under any pressure to go outside just to post your item to us. We will continue to monitor what is happening and review this policy if necessary.

We are currently unable to exchange items and will refund products returned to us under the policy above.

To return a Lowe Alpine product please peel off the self-adhesive returns address label, write your returns code, attach to your package and send to us using a suitable courier with an insured and signed for service.

Lowe Alpine cannot be held responsible for items lost in transit upon return.