If you are unhappy with your purchase please return it to us within 30 days of receipt. The item(s) must be in resalable condition with tags attached.
We are currently unable to exchange items and will refund products returned to us under the policy above.
To return a Lowe Alpine product please peel off the self-adhesive returns label, write your returns code, attach to your package and send to us using a suitable courier with an insured and signed for service.
Lowe Alpine cannot be held responsible for items lost in transit upon return.
Not ordered from us?
When purchasing your item from a registered stockist you enter into a contract of sale with them. Therefore we would recommend contacting your stockist in the first instance, particularly if the item is less than a year old, as they will have a returns procedure set up to provide a hassle free service.
All Lowe Alpine® products come with a guarantee that covers the original owner, with proof of purchase, for the usable lifetime of the product. We are aware that from time to time faults can appear; should a product fail due to defects in workmanship and/or materials, we will repair the item free of charge or replace at our discretion.
Failure to produce proof of purchase invalidates your warranty. Products which are damaged as a result of an accident, wear and tear, improper care or negligence, or the natural breakdown of materials over time, even if accelerated by environmental conditions, are excluded from warranty. We do however offer a repair service and damages of these kinds can be repaired for a fee, please visit our After Care & Repairs page for more information or to request a repair.
Customers are responsible for shipping items to Lowe Alpine® and we will cover the return shipping costs of all items deemed to be faulty.